The Art and Science of a Great Customer Experience

Feb 1, 2027 1:00pm ‐ Feb 1, 2027 2:00pm

Identification: childsession1

How do you get your business to stand out from the crowd? It’s a challenging question, as many sources of competitive differentiation can be short-lived. A great customer experience, however, can deliver tremendous strategic and economic value to a firm in a way that’s difficult for competitors to copy. It’s a strategy that legendary companies like Amazon, Apple, Ritz-Carlton and Disney have long relied upon. Isn’t it time to apply the same approach to your business?  You’ll emerge from this presentation with many actionable ideas for strengthening your value to customers and cultivating even greater loyalty with them.


Customer-Centered Considerations

Feb 1, 2027 1:00pm ‐ Feb 1, 2027 2:00pm

Identification: childsession2


Coffee Talk - Networking with Peers

Apr 1, 2030 7:00am ‐ Apr 1, 2030 8:00am

Identification: Coffee_01


Webcast - Thriving Under Pressure

Apr 1, 2030 9:00am ‐ Apr 1, 2030 10:00am

Identification: skillpath_web200415

Learning Objective:
  • Learn to Thrive Under Pressure

Breakout Sessions

Apr 1, 2030 9:15am ‐ Apr 1, 2030 10:45am

Identification: BO_01


Learning Luncheon

Apr 1, 2030 11:00am ‐ Apr 1, 2030 12:30pm

Identification: Luncheon_01


Breakout Sessions

Apr 1, 2030 12:45pm ‐ Apr 1, 2030 2:15pm

Identification: BO_02


Coffee Talk - Networking with Peers

Apr 2, 2030 7:00am ‐ Apr 2, 2030 8:00am

Identification: Coffee_02


Leadership Panel: The Current and Future State in Risk Adjustment and Star Ratings

Apr 2, 2030 8:00am ‐ Apr 2, 2030 9:00am

Identification: Tues_Keynote

Dissect the impact of deferred care due to COVID-19 and hear ways to mitigate the impact on Risk Adjustment and Quality Programs, Discuss the revenue impact of COVID-19 and hear how health plans are dealing with the effects, Examine new changes in Star Ratings & supplemental benefits and understand how these may affect your programs


Lunch - Exhibitor Showcase: Digitell Inc.

Apr 2, 2030 11:00am ‐ Apr 2, 2030 12:30pm

Identification: Lunch